Before You Begin

This service is designed to support your healing journey by helping you process feelings and find closure through personalized letters. It is not a substitute for therapy, counseling, or professional mental health care. If you’re struggling with overwhelming grief or emotions, we encourage you to also seek support from a trusted professional.

Frequently Asked Questions

About the Service

Q: What exactly is this service?
A: We create personalized letters written in the voice of someone you wish you could hear from—helping you find healing, comfort, and closure.

Q: Why would reading a letter help me?
A: Many people carry unspoken words and unresolved feelings. Reading a letter—crafted to sound like it came from the person you miss—can bring clarity, comfort, and a sense of release, helping you move forward.

Q: Is this therapy or counseling?
A: No. While our letters can feel therapeutic, we are not licensed mental health providers. This is a reflective, supportive writing service.

Process & Customization

Q: How do I start?
A: Once you complete payment, you will receive a link to a form where you can share as much or as little as feels right—this is your space to pour out your heart. We provide prompts to guide you if you’re unsure what to write.

Q: How detailed should I be?
A: The more you share—memories, personality, tone of voice, the things left unsaid—the more personal and meaningful your letter will feel.

Q: Do I have to know exactly what I want the letter to say?
A: Not at all. Just share your feelings, and we’ll shape the letter with care and sensitivity.

Q: Can I ask for specific words or themes to be included?
A: Absolutely. If there are phrases, reassurances, or sentiments you long to hear, let us know, and we’ll do our best to include them.

Q: Who writes the letters?
A: Our team of compassionate writers, trained to listen and reflect emotions with empathy, personally crafts each letter.

Q: When do I receive my first mail.
A: Your first letter will be sent out soon after the completion of your form.

Delivery & Practical Details

Q: How often will I receive letters?
A: Letters are delivered every two weeks by mail.

Q: How long is each letter?
A: Most letters are between 250–400 words, though length varies depending on your story and what feels appropriate.

Q: How long does the program last?
A: We recommend a journey 12 months. This gentle pace allows for proper reflection, healing, and growth. Closure is not something that can be rushed—it unfolds gradually, and each letter gives you time to sit with the emotions before the next one arrives.

Q: Can I stop receiving letters?
A: Yes. You can pause or cancel at any time—there’s no obligation to continue if you feel you’ve reached closure sooner.

Privacy & Confidentiality

Q: How private is my story?
A: Your privacy is deeply respected. Everything you share remains confidential and is never shared outside our small, trusted writing team.

Q: What happens to my information if I cancel?
A: We securely delete your story and any notes after cancellation, unless you request otherwise.

Emotional Considerations

Q: What if the letter makes me emotional?
A: That’s natural. These letters are designed to touch tender places. Take your time, read at your own pace, and come back to it when you’re ready.

Q: What if I feel worse after reading the letter?
A: Strong emotions can rise to the surface, especially at first. Most people find comfort and peace over time, but if you ever feel overwhelmed, you can pause the service at any point.

Q: Will this really give me closure?
A: Closure looks different for everyone. What we offer is a safe, guided way to hear the words you’ve longed for—often helping people move forward with love, peace, and acceptance.

Addressing Concerns & Skepticism

Q: Isn’t this just pretend?
A: These letters aren’t about pretending—they’re about creating space for the words you never got to hear. Giving those words form can help you process your emotions and let go.

Q: How do I know it will feel authentic?
A: We pay close attention to the details you share—the person’s voice, personality, and your relationship—so the letter feels as real and heartfelt as possible.

Q: What if the letter doesn’t sound like them?
A: We invite you to give feedback. If something feels off, we’ll adjust and rewrite so that it better reflects the voice and tone you envisioned.

Q: Isn’t it unhealthy to hold onto someone this way?
A: The purpose isn’t to hold on—it’s to release. By finally giving voice to the words left unsaid, you create space for healing and moving forward.

Practical & Miscellaneous

Q: Can I request letters for different people?
A: Yes. Some customers choose to receive letters from more than one person in their past—whether it’s a lost loved one, an ex, or someone with whom they never found closure.

Q: Can I gift this service to someone else?
A: Yes. Many people gift it to friends or family members who are grieving or going through breakups, offering them comfort and support.

Q: Do you work with people of all faiths and backgrounds?
A: Yes. We write with respect for your beliefs, traditions, and worldview. You can let us know if you’d like faith, spirituality, or cultural references included.